If it is not documented
It never existed
The importance of documentation for any business cannot be emphasized enough.
All your knowledge and information must be compiled in one proper place so that your employees are always up-to-date with the latest. Your customers’ profiles, SOPs, flowcharts, escalation processes, organizational hierarchy, new employee information and other documents should be shared over a single medium, easily accessible by all.
What is a wiki?
A wiki is a website, similar to the online Wikipedia, except that it only hosts your business documents and policies. A corporate wiki can be set up through several platforms, but Confluence is probably the most widely availed.
Although equipped with many features, the most notable of these is that simply anyone can create and edit pages. So that means that all team members can contribute to the knowledgebase without you having to depend on specific people only.
A wiki offers a tracking system so all uploaded content can be moderated, approved or removed.
What can you put in a wiki?
- A wiki puts all your cooperate knowledge in one central place, proving easier access to everyone.
- Wikis are equipped with a search bar so you can easily find information that you want.
- Anyone can edit a wiki and make a contribution.
- Wikis generate useful reports on how much content has been viewed, edited, by whom, and more insightful stats.
- Images, links, videos and files can easily be posted on pages.
- Categories, spaces and labels allow content to be organized.
- Controlled access can be provided.
Making most out of it
- Come up with a Wiki Code of Conduct, and ensure that it is followed.
- Hire a wiki manager so that uploaded content is effectively monitored and only correct information is being shared.
- Motivate your team to make contributions and edit other people’s work if need be.
- Use add-ons to get the most value.