If it is not documented

It never existed

The importance of documentation for any business cannot be emphasized enough.

All your knowledge and information must be compiled in one proper place so that your employees are always up-to-date with the latest. Your customers’ profiles, SOPs, flowcharts, escalation processes, organizational hierarchy, new employee information and other documents should be shared over a single medium, easily accessible by all.

What is a wiki?

A wiki is a website, similar to the online Wikipedia, except that it only hosts your business documents and policies. A corporate wiki can be set up through several platforms, but Confluence is probably the most widely availed.

Although equipped with many features, the most notable of these is that simply anyone can create and edit pages. So that means that all team members can contribute to the knowledgebase without you having to depend on specific people only.

A wiki offers a tracking system so all uploaded content can be moderated, approved or removed.

What can you put in a wiki?

Business mission, vision & goals

Clear mission, vision and goals is key to success, employees and customer satisfaction. Knowing where you want to go will get you there!

Standard Operating Procedures

The creation of SOPs not only makes responding to incidents faster but it increases efficiency and awareness.

Policies & Procedures

Save time when on-boarding new employees and train your customers to communicate with your company in the most efficient way!

Systems Integration

Consolidate information across systems on a single interface, generate reports and monitor your operations easily!

Meeting Minutes

Never doubt again on what was agreed in a meeting. Assign tasks, take decisions and plan using milestones for any department!

Training Material

Training new employees becomes so much easier! Reduce their learning curve significantly and make better use of the save time!

Release Notes

Never wonder again what changes were performed on the latest deployment or what bugs were fixed.

Safety Information

Keep your safety and security policies up to date and easily accessible to everyone and quickly raise awareness on these matters!

Customer Profiles

Each one of your customers can benefit from customised menus and workflows to better fit their needs!

The Benefits

  • A wiki puts all your cooperate knowledge in one central place, proving easier access to everyone.
  • Wikis are equipped with a search bar so you can easily find information that you want.
  • Anyone can edit a wiki and make a contribution.
  • Wikis generate useful reports on how much content has been viewed, edited, by whom, and more insightful stats.
  • Images, links, videos and files can easily be posted on pages.
  • Categories, spaces and labels allow content to be organized.
  • Controlled access can be provided.

Making most out of it

  • Come up with a Wiki Code of Conduct, and ensure that it is followed.
  • Hire a wiki manager so that uploaded content is effectively monitored and only correct information is being shared.
  • Motivate your team to make contributions and edit other people’s work if need be.
  • Use add-ons to get the most value.

Interested in setting up a documentation system for your business?