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The importance of documentation for any business cannot be emphasized enough.

All your knowledge and information must be compiled in one proper place so that your employees are always up-to-date with the latest. Your customers’ profiles, SOPs, flowcharts, escalation processes, organizational hierarchy, new employee information and other documents should be shared over a single medium, easily accessible by all.

If it is not documented, it never existed!

Effective documentation is critical to ensuring IT systems operate smoothly and efficiently. As a result, the swissns GmbH documentation services provide a comprehensive solution for all your documentation needs to ensure your employees leverage streamlined, consistent, and efficient IT operations to improve productivity and exceed customer service expectations. In particular, our experts work with you to design and develop a Wiki solution customized to fit your IT environment. A Wiki solution offers an effective and easy-to-use platform for creating, organizing, and accessing documentation.

What You Get from our Documentation Services

Documentation Services

swissns GmbH has helped many companies to achieve effective and reliable IT solutions. Our documentation services involve creating, maintaining, and organizing up-to-date information related to your IT infrastructure and operations.

Through effective documentation, we help you manage your IT systems more efficiently, reduce the risk of errors and downtime, and ensure that everyone involved in IT operations can access the information they need to perform their duties effectively.

Our Wiki solution provides an effective and easy-to-use platform for creating, organizing, and accessing documentation.

Our Wiki solution helps you to create a central repository of information that is easy to access, search, and edit.

With our Wiki solution, you can quickly and easily create and update documentation, ensuring that your documentation is always up-to-date.

Using a Wiki Solution to Document your Information

We help you create and implement a Wiki platform to meet your documentation needs. A Wiki also offers a tracking system so all uploaded content can be moderated, approved, or removed. Our documentation services provide a comprehensive Wiki solution for all your documentation needs, and you can use it to manage information such as:

Customer Profiles

By implementing a Wiki solution for your organization, swissns GmbH helps you to create, maintain, and continuously update customer profiles. Updated customer profiles contain all the information you need to support your customers effectively. For example, you can document customer information such as customer contact details, products or services purchased, support history, and other relevant information required to provide satisfactory customer service.

Standard Operating Procedures (SOPs)

Leverage our documentation services and customized Wiki solutions to create and maintain SOPs for your IT systems. SOPs provide a clear and consistent approach to performing specific tasks or activities, ensuring that all team members have a common understanding of how to perform these tasks.


We help you create and maintain flowcharts that visually represent the process or workflow of a specific task or activity. Flowcharts help you identify inefficiencies, bottlenecks, or potential issues that you should address to achieve more efficient operations.

Escalation Processes

Adverse IT incidents can occur anytime and disrupt your IT and business operations. Hence. swissns GmbH experts help you to create and maintain escalation processes that provide clear guidelines for escalating issues or incidents that the first level of support cannot resolve. Escalation processes ensure that you address incidents promptly and effectively to prevent disruptions.

Organizational Hierarchy

Documenting the organizational hierarchy ensures that everyone involved in IT operations understands their role and responsibilities to eliminate confusion or miscommunication that often results in ineffective IT operations practices. Thus, we work with you to understand your organizational hierarchy and document information such as team structures, roles, and responsibilities.

New Employee Information

It is essential to integrate new staff into your organization smoothly. At swissns GmbH, we help clients document new employee information, such as onboarding checklists, training materials, and job descriptions.

Other Documents

We can also help you to create and maintain other documents related to your IT operations, such as IT systems integration, meeting minutes, safety information, and business mission, vision, and goals.

Benefits of Our Documentation Services

Efficient IT Operations:

Streamline your IT operations by providing clear and concise documentation that is easy to access and use. It reduces the risk of errors and downtime, ensuring your IT systems operate efficiently.

Consistent and Standardized Approach

Achieve a consistent and standardized approach to IT operations. By documenting processes, procedures, and workflows, everyone involved in IT operations understands how to perform their duties effectively.

Improved Collaboration

Our Wiki solution provides a collaborative platform for creating and maintaining documentation, enabling team members to share knowledge and expertise.

Reduced Risk

Reduce the risk of errors and downtime. Clear and concise documentation ensures that everyone involved in IT operations can access updated information.

Improved knowledge management

Documentation ensures that information is organized, accessible, and up-to-date. This makes it easier for IT staff to share knowledge and collaborate effectively, reducing the risk of errors and improving productivity.