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Incident Management

swissns GmbH’s incident management services help our clients mitigate the risks of IT failures, respond promptly to incidents, and minimize downtime to keep their business running.

Businesses rely heavily on their IT infrastructure in today’s fast-paced digital world. Any downtime, no matter how brief, can cause significant damage to the bottom line, reputation, and customer satisfaction.

Therefore, swissns GmbH’s incident management services help our clients mitigate the risks of IT failures, respond promptly to incidents, and minimize downtime to keep their business running.

Our incident management services

We identify, analyze, and resolve incidents that affect your IT infrastructure. Our experts focus on incidents or events that cause a disruption or degradation of your organization’s IT services, such as a server failure, network outage, or cyber-attacks. Our incident management services aim to restore normal service operations as quickly as possible, minimize the impact on critical business operations, and ensure the proper documentation and analysis of identified incidents to prevent future occurrences.

In addition, swissns GmbH incident management services provide a proactive and responsive approach to IT incidents. We offer a comprehensive range of incident management services.

#our approach

Incident identification and analysis

Our experts leverage the most advanced monitoring tools to detect incidents as soon as they emerge and perform a comprehensive analysis. Our industry-approved detection and analysis methods enable us to provide our clients with real-time alerts to ensure they deploy effective countermeasures to reduce impacts on organizational processes.

Rolling out a response plan

After detecting potentially disruptive incidents, our incident management teams determine their potential impacts to inform the most suitable response approach based on the affected IT services and infrastructure. In particular, we work closely with your IT team to determine and roll out an incident response plan tailored to your organization to resolve incidents, minimize downtime, and restore normal service operations as quickly as possible.

Quick and effective escalation

Suppose our teams determine that we cannot resolve an incident promptly. In that case, we implement a well-defined escalation procedure to escalate it to the appropriate management level based on its severity and impact. Our incident management team is available 24/7 to ensure incidents are promptly escalated and addressed.

Root cause analysis and reporting

swissns GmbH conducts a root cause analysis to identify the underlying cause of resolved incidents. We provide our clients with this information to enhance the resiliency of their IT infrastructure and prevent future incidents. Finally, we provide detailed and accurate incident reports to help you understand the nature of identified incidents, their impact on your IT infrastructure, and the steps to resolve them. We use these reports to identify trends, assess risks, and make recommendations to your in-house IT teams detailing how to improve your IT infrastructure.

How your organization will benefit from adopting incident management


Our incident management services help minimize downtime and improve service availability to meet your SLA thresholds. We respond promptly to incidents and work to restore normal service operations as quickly as possible.


Our incident management solutions proactively detect, analyze, and resolve IT incidents. We use modern, advanced monitoring tools to monitor your IT infrastructure to detect potential incidents, analyze them to determine their root causes and impacts, identify trends, and implement robust safeguards to prevent future incidents.


Our incident management services are cost-effective. We provide a dedicated incident management team that works closely with your IT team to resolve incidents and minimize downtime. Besides, swissns GmbH understands that disruptive incidents translate to lost business opportunities and revenue; hence we work quickly to mitigate incidents and avert a financial hit on your business.


swissns GmbH helps you mitigate IT incident risks. We identify and assess risks, make recommendations to improve IT infrastructure resiliency and prevent future incidents.


You can comply with various regulatory requirements through our incident management services. Specifically, we identify missing compliance and provide detailed incident reports that help you demonstrate compliance and avoid penalties.

#why choose us


Experienced Incident Management Team

Our incident management team has years of experience managing IT incidents. We deeply understand IT infrastructure, incident response, and risk management.

Customized Services

We provide customized incident management services that meet your needs. We work closely with your IT team to understand your IT infrastructure and tailor our services accordingly.

Advanced Monitoring Tools

We use advanced monitoring tools to detect and analyze incidents. We provide real-time alerts to ensure the timely identification and addressing of potential incidents in real-time.

24/7 Availability

Our incident management team is available 24/7 to address any IT incidents as they emerge