If you want to deal with incidents more effectively and quickly, then a proper incident management system is essential for your business.

An incident is an occurrence which causes errors because it is different in some way, different from what was the intended purpose or functioning.

Processes get interrupted this way, affecting your operation.  An incident management system logs, records and prioritises these incidents. Right from the moment they are created until resolved, it tracks them throughout, keeping both you and the clients updated. Consequently, incidents are resolved more quickly and efficiently, leaving your customers satisfied.

If you are interested in setting up an incident management system for your business, swissns GmbH can help you out.

Get in touch with us and get more details on our incident management services

How do we work?

  • We’ll understand how your business operates, get information about your current processes, and ask about your specific requirements.
  • We’ll then design an incident management system for your approval.
  • We’ll take your feedback, make changes if required and then roll out the incident management system.

There you go now – begin resolving incidents more efficiently, faster and quicker

What do you get out of it?

Proper and Quicker Escalations

If your incident management system is well designed, your support functions integrate seamlessly into overall operations.  Incidents are escalated to the right people in minimum time, and resolved quickly and efficiently.

SLA Thresholds

Have you set any thresholds for resolving your incidents? Probably yes, but how many times do you successfully meet them? An incident management system prioritises incidents and help you reach to a solution quickly – a resolution is thus, achieved in a really short amount of time.

And you don’t blow away your SLAs!

Customer Satisfaction

When you resolve incidents more quickly and efficiently, your customers will in turn be more satisfied.

Productive and Motivated Employees

An incident management system eliminates hassles that your employees may have to face otherwise.  Without it, your processes may be chaotic, redundant, and inefficient, leaving your employers frustrated which negatively affects their productivity levels.

But when you have an incident management system, your employers can deliver better performance, and even stay motivated.

Financial Costs

An incident incurs costs for both the customers and you.  Work is interrupted and efficiency is degraded, which means you spend more money. Compare your managed and unmanaged processes, and you’ll notice the financial differences.

Proper Reporting

An incident management system is usually equipped with different reports that give you valuable insights into your business operations.

So now that you know why an incident management system is absolutely a must-have for you business, reach out to us and let us help you set one.

swissns GmbH uses Jira for setting up incident management. Dish out your requirements to us, and let’s get started!