Prevent incidents

Know before your customers

Extend the capabilities of your IT department, monitoring your infrastructure and applications round the clock.

Whether your infrastructure is simple or complex, we make sure that your applications perform in safe, optimized environment and as intended. Thus, your IT burden is reduced and you get to direct more focus on your core competencies.

Managed Infrastructure

swissns GmbH has the expertise to manage your hardware, technology, security and network such that you enjoy optimal performance. We seamlessly integrate events and metrics across the full stack.

Cloud and SaaS

Physical, VPS, Cloud or SaaS should be independently monitored constantly to provide a clear view of your availability

Automation Tools

Automating procedures allows you to become proactive and resolve incidents before they even occur

Database Management

Maintaining your databases as well as having early alerting on potential issues will drastically improve the behaviour of your applications

Source Tracking

The ability to correctly identify the Root Cause for an incident will give you the ability to permanently fix the problem

Bug Tracking

Understanding the full impact of a bug leads to better prioritise tasks on developers and reduces the resolution time


Having worked in very complex and demanding environments we can consult you on how to improve your monitoring & alerting policies

Managed Applications

swissns GmbH handles your daily managerial operations so as to increase your agility and provide your users with the best possible experience. We monitor, optimize and troubleshot your applications, generating intelligent alerts if and when required.

Metrics to Track Your Performance


The time during which your infrastructure and apps perform as expected

Average Response Time

The average time an app takes to respond during the day and in peak hours


The percentage of jobs which are executed in time and for which the set thresholds blow off

Average Users

Average users which access the system and apps during a business day

Resolution Time

Average time period to resolve issues


The time for which app and services are not available

Peak Infra Utilization

The percentage of infrastructure utilised in peak business hours


Total number of incidents and breakdown into various types

Analytics for Deeper Insights



Analytics has become an integral part of today’s monitoring systems.  It helps aggregate various metrics which help in trend identification and greater visibility. The available reports and graphs can point out important areas where performance can be improved.

Dynamic thresholds can be set so that the set benchmark changes over time. This helps is spotting the most subtle of changes in terms of load, latency, throughput and other key metrics.

Our infrastructure solutions offer real time insight into your operations, allowing effective collaboration to be achieved across the entire lifecycle. They address the goals that exist between timely and intelligent alerting on service issues and production trends.

Interested in setting up your monitoring & alarm system for your business?